WE’RE ALWAYS HERE FOR YOU

EVERYTHING YOU NEED TO KNOW ABOUT KIO GIFT IS RIGHT HERE

Have a question about our brand or products? We’re always ready to help. Send us your message, and we’ll get it sorted for you in no time.

PHONE

+201099888599

EMAIL

info@kiogift.com

  • Egypt, Giza, Al Central, First 6th of October
Contact Form Demo

FAQ

Everything You Need to Know

How long will delivery take?

Most orders arrive within 1–3 business days. We also offer same-day delivery when available in your area—just choose that option at checkout. Once your order is dispatched, we’ll send you a tracking update straight to your inbox or WhatsApp.

Absolutely! Every gift can be personalized with a name or a handwritten note. Just enter your message during checkout, and our team will ensure it’s beautifully included—as part of our luxury packaging experience.

If the gift arrives with damage or there’s an error on our part, contact us within 14 days—we’ll refund you fully, including shipping. For a change of mind, returns are accepted within 14 days, but the customer covers the shipping cost.

Not at all! Our elegant luxury packaging and personalization options (like ribbons, satin boxes, or printed names) are completely free—included as part of your gift experience with KIO.

We keep it simple and secure with Cash on Delivery (COD) for all orders across Egypt. That way, you pay only when your gift arrives—no hassle, no upfront charges.